Although many people are under the impression that all contract packaging companies provide ‘more or less the same products and services,’ this is not the case. This is why you need to ensure that you ask the right questions before agreeing to work with a company to provide your contract packaging requirements. Below are five of the most crucial questions to ask.
What Quality Packaging Products do you Use?
In most cases, consumers will often bypass a product if the packaging looks cheap and nasty or if they think it will let them down in any way – think food packages that leak their contents before you’ve even arrived home. As a result, you will need to use the best quality contract packaging products possible. Don’t be afraid to ask whether packaging manufacturing equipment is calibrated and tested regularly and if raw materials are sourced from high quality sources.
What are your Current Production Capabilities?
While in the process of choosing a contract packaging manufacturer, be sure to inquire about the maximum production capacity that their facilities are able to handle currently as well as in the future. Although a company may have enough manpower, machinery and space to cater for your needs at present, it’s essential that they can continue fulfilling orders as your company expands.
How Long Have You Been Operating For?
It’s crucial to hire the services of a contract packaging company that has been in business for more than just a few years. This will ensure that they possess extensive industry knowledge and expertise, which will in turn enable you to be provided with the right products to suit your needs. When a company has been in business a while, it also demonstrates that they intend still being in business a few years down the line.
How do you Ensure that Orders are Delivered on Time?
Before agreeing to work with a packaging company, it is important that you feel confident in their ability to produce your orders on time. Ask how the company intends ensuring that your orders will be delivered on time. If they cannot provide you with a direct answer to this question, it is best to choose another company.
How Responsive are you with Regards to Customer Service?
In the event that something goes wrong, you should feel confident that your chosen packaging provider will be able to address and rectify the issue as quickly as possible. This means ensuring phone calls and emails are answered within a reasonable amount of time. Companies that hardly respond to email queries or don’t return calls are best avoided.
At Combined Technologies, our employees are always willing to go the extra mile to ensure complete customer satisfaction at all times. If you would like to find out more about the extensive range of contract packaging products and design services we can offer your company, get in touch with our team today.